Unrealistic language courses

I do a few lessons each day on the Rosetta Stone program in Italian. Today, my problem is not necessarily with the language, but with this situation:

1. A man comes in to buy a new TV.
2. The salesman asks why he needs a new TV. This is the first indication that something is wrong. A salesman would never ask WHY you need a new TV. He would ask WHICH KIND you want.
3. The man says he needs a new TV because his old one is broken. Where do I start? Do I start with the fact that this guy is holding a TV with 2 knobs made in the 1980s, while there are obviously flat screens behind him, which would mean he has been using this 1980s TV for about 30 years? Also, I don’t even think those type of TVs have worked for several years now that everything is digital.
   But what troubles me most of all is….. WHO BRINGS THEIR BROKEN TV TO THE STORE TO BUY A NEW TV?! Why would you bring that in the store??!!!

I’m very much hoping that as I get further along in the program, this story will continue. Is he a time traveler? Did he escape from a mental institution? Does the salesman call security? Guess I’ll have to keep learning Italian to get the whole story.